Reviews

They found soft decking under two layers of old shingles that our home inspector missed completely. Kevin walked me through photos before replacing a single board, priced the extra work up front, and still finished on the day they originally quoted.

We changed our mind on the island size halfway through and expected that to blow up the schedule. It added four days, they told us exactly why, and the final invoice matched the revised estimate to the dollar.

Our old bathroom had a slow leak that had been rotting the subfloor for who knows how long. They caught it during demo, called before doing anything extra, and the new floor has been solid for two years now.

Our old fuse box was original to 1962 and our insurance company had actually flagged it. Keystone got us a 200-amp panel, pulled the permit, and coordinated the utility company inspection so we didn't have to figure any of that out ourselves.

Repiping a whole house is disruptive no matter who does it — we knew that going in. They sectioned the work so we only lost water to one bathroom at a time and patched every wall opening before they left each day.

Got three quotes. Keystone's was the only one that mentioned the water damage around our old bay window before they'd even started, and it turned out they were right — glad we didn't just paper over it.

They talked us out of the footing depth we'd originally asked for because our frost line runs deeper than we thought, and explained exactly why before pouring anything. Small thing, but it's the kind of detail you don't think to check yourself.

Called about a sticking door and a running toilet, expected to get told it was too small a job. They bundled it with two other small fixes on the same visit and charged one trip fee instead of three.